Little PINK Book and VitalSmarts Crucial Conversations Study 2011 January 2, 2012ArchivesOff

Failed crucial conversations cause 1 in 5 women to leave their job

New study reveals negotiating workload limits is the most difficult conversation women face

October 11, 2011—Provo, UT—New research reveals the most difficult issue for women in the workplace to discuss and successfully resolve is negotiating limits on their workload—it’s also one of the main issues that cause 1 in 5 women to leave their job.

The online poll of 845 women in business, conducted by Joseph Grenny, leadership expert and best-selling author of the recently released second edition of Crucial Conversations, and Cynthia Good, CEO and founding editor of the top women’s business website, Little PINK Book, also found that women struggle most to hold high-stakes discussions with other women rather than with men.

The 4 most difficult issues for women to discuss in the workplace are:

          1.   Negotiating limits when asked to do more than is reasonable or possible

2.     Giving performance feedback to someone without hurting his or her feelings or damaging the relationship

3.     Asking for a raise or a change in a performance plan related to a raise

4.     Not receiving support from other women

According to the study, only 13 percent of women are “very” or “extremely” confident in their ability to candidly and effectively bring up these issues while the rest fear how they’ll be perceived if they speak up or simply don’t work for an organization that supports candid dialogue.

The inability to speak up and resolve these issues is a substantial drag on productivity. The majority of women waste an average of 1 to 5 days ruminating or complaining to others about the issue before stepping up to the crucial conversation.  

What happens when a crucial conversation goes awry? Nearly half admitted a failed high-stakes discussion caused their productivity and/or engagement to drop, and 1 in 5 women said they’ve had a crucial conversation go so poorly they left their job.

Grenny says women can increase their satisfaction and success at work by mastering the ability to hold high-stakes discussions.

“Most of us fail to make the connection between our ability to speak up and our personal influence,” Grenny said. “And yet our research clearly shows that women who are skilled at stepping up to difficult issues at work experience greater satisfaction and increased productivity.”

Good echoes Grenny in encouraging women to not cower when the stakes are high, opinions differ and emotions run strong.

“The bottom line is women can, and must, take the initiative to be advocates for themselves,” Good said. “The mantra at PINK is, ‘If you don’t ask, you don’t get.’ Of course how you ask is key too.”

Joseph Grenny offers six tips from ·       Earn the right. Asking for fairness in work limits is easier when you have a reputation as a hard worker. Before raising concerns, evaluate if you are truly doing more than your share.