Questions to Ask IT Support Firms Before Hiring One

For any company IT support is vital. Downtime, whatever the underlying cause, can cost a firm dear.

If you doubt this, all you need to do is to take a few minutes to read this article. In it, you will see that the true cost of even a short IT outage is startling. It is little wonder that some firms end up going out of business, when they suffer a big IT failure.

The true cost of IT outages. A survey carried out by Opinium, in the UK, showed that around 3.9 million firms experienced at least one internet outage, during 2015. These failures lead to losses of around £12.3bn, because of lost productivity.

As you can see not having a robust IT system, is expensive. Without doubt, this area of your business deserves attention.

The best way to make sure that your systems do not let you down is to hire a good IT support firm. To help you to do this, we have put together a short list of questions for you to ask before signing on the dotted line:

Exactly what is included in your support package? The first question to ask is what is included in the price. It is never wise to assume that something you need is part of the package. Make a list of the kind of support you need, and double check it is included, before signing on the dotted line.

What are your lead times? You need to check things like whether site visits are included in the deal. It is also important to find out how long it will before an engineer will arrive to fix any issues that cannot be dealt with over the phone.

Do you have experience of supporting my type of system? Every business has slightly different needs. They use different types of software and hardware. It is always helpful if your IT support provider has experience of taking care of companies that are similar to yours.

This will enable them to identify weaknesses in your systems, and help you to plug them. They will be able to come up with recovery protocols that are practical, and will get you up and running as soon as possible.

How flexible is your service? The very nature of business means that your needs are going to change over the years. As a result, it makes sense to find an IT support firm that can be flexible and change their service to suit your needs, as they change.

For example, it is always wise to look for a company that offers the option of 24/7 support. You may not need it now, but if your firm does well, and grows quickly the last thing you need is to have to shop around for IT support, again.

If you want to see what an IT support firm that ticks all of the boxes, looks like we suggest you visit www.dynamicnetworksgroup.co.uk. This firm is exactly the kind you need, and should be looking for in your area.

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