Three Proven Management Techniques That Work in Any Business
In business, the only thing that matters is what works, says Peder Johnsen. “The people in your company who are dealing with your customers — the clerks, the customer service reps, the receptionists — are where the rubber meets the road,” says Johnsen, CEO of Concordis. “That’s why it’s essential for the company leaders, that are often far from the front lines, to be where the action is on a regular basis,” he says.
Johnsen offers these tips for management that produce excellent results:
Identify the influencers in each work group. Within the various groups that make up your business, identify the key players — the people who influence others’ behavior, whether or not they hold a title or official authority. Meet with them on a regular basis so you can stay plugged in to what’s happening on the front lines.
Identify areas that need improvement. Talk to them about systems and areas that need to be fixed, overhauled or eliminated, and how team members are working together. They’ll often have ideas for innovations. The idea is not to look for people or problems to blame, but to work together to develop solutions and improve the team’s overall efforts.
“The information you get in speaking with these key players is invaluable,” Johnsen says. “There may be nothing at all wrong, which is great, but these meetings give you, the CEO or manager, the information you need to constantly improve. It also reinforces the message to employees that they and their ideas are valued members of the team.”
Figure out those “wildly important goals.” You can have the best people in the field working for you, yet if they’re not specifically guided to a certain goal, they are putting their time and effort toward an end they’re assuming is correct. CEOs and other upper-level managers have the 30,000-foot view, so it’s up to them to guide everyone beneath them.
“And remember, short-term priorities may change slightly or drastically on a regular basis,” Johnsen says. “Your team may be self-sufficient, but their vision is limited to their daily duties. If they don’t know that a goal or objective has changed, they can’t work toward it.”
Photo by Peshkova | Shutterstock
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